Privacy Policy
This policy outlines what information we collect through the website, why we collect it, and how it is used when a visitor requests information about pumps, valves, package engineering, field support, or related services.
We may collect contact details such as your name, company, email address, phone number, project region, and the technical information you choose to include in an inquiry. We also collect limited website analytics data that helps us understand how visitors use the site, which pages are most useful, and how to improve communication performance. We do not intentionally request highly sensitive personal information through general website forms.
Inquiry information is used to respond to your request, clarify technical requirements, coordinate with the appropriate internal team, and maintain a record of the commercial conversation. In some cases, the information may also be used to improve response quality, refine service routing, or support internal forecasting for demand across major regions and product lines. We do not sell submitted inquiry data to third parties.
Information may be shared with relevant Flowserve personnel, authorized affiliates, or service providers who support hosting, analytics, customer communication, or project coordination. Data is retained for as long as reasonably necessary to manage the inquiry, comply with business and legal obligations, and maintain appropriate records of customer interactions. Where local law requires different retention rules, those rules will apply.
You may request correction of inaccurate information or ask about the communication preferences associated with your inquiry. If you no longer wish to receive non-essential follow-up communication, you may contact us through the website contact page. Please note that some communications remain necessary to complete an active inquiry, quotation process, or contractual obligation.